Fenix International (www.fenixintl.com) is a venture-backed technology company whose mission is to transform our customers’ quality of life through disruptive innovation in energy and financial services. Our flagship product, ReadyPay Power, is an expandable, lease-to-own solar home system financed through affordable installments from just $0.15 per day. We use real-time transaction data to create a next-generation credit score to finance power upgrades and other life-changing loans.
To date, we have sold over 100,000 ReadyPay Power systems in Uganda and we are growing our product portfolio and geographic coverage to bring power and a wider world of financing to over 2 million customers by 2020. We are now poised to scale and revolutionize access to electricity and financial services in Zambia.
Fenix is looking for a bright, highly motivated and disciplined Customer Service Associate with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team. Fenix prides itself on always putting the customer first; the Customer Service Associate will be at the forefront of providing world-class customer service to our ReadyPay customer across Zambia. As the main point of contact at the Service Center, the role will be to deal with and help resolve any customer complaints while giving the best possible customer experience as well as going beyond call of duty when required.
Skills/ qualifications & Experience
Degree or diploma in a relevant field from a recognized institution
Should be fluent in at least 2 or more local languages from the region you are applying
Conversant with use of computers
Should demonstrate both verbal and written communication skills
Ability to work in teams or independently
Critical thinking skills (ability to think outside the box)
Good problem solving skills (solutions oriented)
Good influencing and negotiation skills
Flexibility with ability to work under pressure to meet deadlines
Willingness and desire to learn new ideas
Please submit your resume and cover letter through the job posting at www.fenixintl.com/careers/. In the cover letter, please answer the following questions:
1) What working experience have you had and how will it prepare you for this role?
2) What other skills and experience will you bring to Fenix?
3) What do you think are the top two considerations for Fenix’s customers?
4) How would you ensure consistent customer service experience for Fenix customers?
Fenix offers a competitive salary and a fun, fast paced and high-growth work environment. We recognize the value of diversity in our workforce, and encourage all qualified candidates to apply. We thank all candidates who choose to apply, however, only those selected for a further interview will be contacted.