Product Portfolio Manager: Customer Acquisition

Location: Kampala, Uganda

Department: Product

Type: Full Time

Min. Experience: Experienced

About Fenix

Fenix International is a next-generation energy company.  Our mission is to transform our customers’ quality of life through disruptive innovation in energy and financial services. Our flagship product, ReadyPay Solar, is an expandable, lease-to-own solar home system financed through affordable instalments starting under $0.19 per day. We use real-time transaction data to create a unique credit score to finance power upgrades and other life-changing loans and open up a wider world of energy and financing for our customers.

To date, Fenix has sold over 150,000 ReadyPay Power systems in Uganda, bringing clean, reliable power for lights, phones, radios, TV and much more to over 900,000 people in Uganda.  In 2017, Fenix announced that it was joining forces with ENGIE, one of the world's largest energy companies and a leader in the move to renewable, decentralised and digital energy.  ENGIE will make significant commercial investments in Fenix to accelerate the path to our mission. Fenix will operate as a distinct and autonomous company within the ENGIE group in order to retain our unrelenting focus on innovation, smart iterative design, strong team culture and exceptional customer experience. Together, Fenix and ENGIE plan to bring life-changing energy and financial services to tens of millions of off-grid customers and to make universal access to modern energy a reality across Africa.

 

About the Role

As Portfolio Manager for Customer Acquisition you will own the makeup and pricing of our global catalogue of solar home systems, as well as the new product strategy for attracting as many quality customers to the ReadyPay financing platform as possible.

You will work closely with our country leads and stakeholders on our global team to ensure that our product catalogue and pricing suit the needs of customers in every country we operate in. You will need to be intimately familiar with these markets and their customers. As a leader in the product team you will also guide our strategy for development of new solar home systems and any other products that help us to acquire quality customers.

This is an opportunity to take on a strategic, global role in a rapidly growing and impactful business. Your portfolio of products will bring clean lighting and financial inclusion to millions of customers living throughout Africa in the next 3-5 years. Your insights and decisions will directly impact these customers and their quality of life.

 

Job Description

  • Embody the Fenix values of:
    • Exceptional customer experience
    • Smart, iterative design
    • Inclusivity
    • Improving our customers’ quality of life
  • Create and curate global product catalogue and pricing guidelines for customer acquisition products across our global markets.
  • Develop approaches to collecting feedback on product portfolio from all Fenix markets and prioritise updates and product development initiatives.
  • Own the consolidated P&L for our customer acquisition portfolio.
  • Guide product strategy and manage the combined roadmap for our customer acquisition portfolio.
  • Be a leader in a dynamic, diverse team of product managers, and enable them to:
    • Innovate and develop new products that improve the quality of life of as many new, quality customers as possible.
    • Maintain an exceptional customer experience for our existing customers by monitoring product quality and implementing a swift response to any quality issues.

 

Required Skills & Experience

  • 7+ years of experience working in product or portfolio management roles
  • Commitment to serving the needs and improving lives of rural households across Africa
  • Ability to collaborate with cross-disciplinary and geographically diverse teams.
  • Leadership and project management experience (in particular planning, scheduling and execution): we are looking for entrepreneurial candidates who have started or contributed significantly to a particular project or team.
  • Exceptional quantitative analysis skills and an understanding of effective technical communication and data visualization methods.
  • Experience building & maintaining pricing and sales models
  • Experience managing the P&L of a product or portfolio of products

 

Desired Skills

  • Experience living and working in East Africa
  • Experience in developing (ideally financial) products and services targeted at the BOP
  • Experience working with SQL and/or Tableau


Compensation details

  • Competitive salary and benefits package, including health insurance & evacuation cover
  • Awesome off-sites rafting, climbing, kayaking
  • The opportunity to travel throughout East Africa
  • A fun and friendly work environment with ping-pong, table football and delicious lunch and dinner cooked every day by our in-house chefs, Carol & Lilian

 

Location

This role will be based in our beautiful Kampala office, with occasional travel to our other African offices.

 

To Apply

Please submit your resume and cover letter through the job posting at fenixintl.com/careers

Fenix offers a competitive salary and a fun work environment. We recognize the value of diversity in our workforce, and encourage all qualified candidates to apply. We thank all candidates who choose to apply, however, only those selected for a further interview will be contacted.

 

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