National Credit Manager

Location: Kampala, Uganda

Department: Business

Type: Full Time

Min. Experience: Experienced

About Fenix

Fenix International is a next-generation energy company.  Our mission is to transform our customers’ quality of life through disruptive innovation in energy and financial services. Our flagship product, ReadyPay Solar, is an expandable, lease-to-own solar home system financed through affordable instalments starting under $0.19 per day. We use real-time transaction data to create a unique credit score to finance power upgrades and other life-changing loans and open up a wider world of energy and financing for our customers.

To date, Fenix has sold over 170,000 ReadyPay Power systems in Uganda and Zambia, bringing clean, reliable power for lights, phones, radios, TV and much more to over one million people.  In 2017, Fenix announced that it was joining forces with ENGIE, one of the world's largest energy companies and a leader in the move to renewable, decentralised and digital energy.  ENGIE will make significant commercial investments in Fenix to accelerate the path to our mission. Fenix will operate as a distinct and autonomous company within the ENGIE group in order to retain our unrelenting focus on innovation, smart iterative design, strong team culture and exceptional customer experience. Together, Fenix and ENGIE plan to bring life-changing energy and financial services to tens of millions of off-grid customers and to make universal access to modern energy a reality across Africa.


Job Description

Fenix International is seeking a highly motivated and entrepreneurial National Credit Manager to be a part of revolutionizing credit and financial inclusion for the base of the pyramid. The role will report to the Commercial Director and will work cross-functionally with our customer experience, product development, operations, marketing, and technical teams on the ground to help design, execute, assess and refine innovative consumer finance projects at Fenix.

This position offers an incredible opportunity to make a direct impact on the lives of a largely unbanked customer base with limited access to traditional finance. The right candidate will be a fierce team player and committed people manager, with a passion for implementing new approaches and seeing them through from idea, to testing, to scale. As National Credit Manager, you will be based in Kampala, Uganda with regular travel to the field. You will lead critical projects that can directly influence customers’ repayment behavior, their positive experience with ReadyPay, and their ongoing loyalty to the brand—all crucial to the success of the business and in increasing access to financing for BOP consumers.


Key Responsibilities

Run Fenix’s Ugandan Credit operations by:

  • Designing Ugandan Credit Strategies
    • Work closely with Ugandan Management team and Global Credit team to design innovative and data driven credit solutions for our customers
  • Managing core field teams
    • Take over management of the teams that lead our customer-facing credit and fraud interventions
    • Build effective, user- and field-friendly systems, processes, and tools that the teams need to make the largest and most cost efficient impact possible on customer repayment patterns
    • Recruit and on board more staff to scale up the teams where necessary
    • Mentor the team to continuously build their critical thinking and execution skills so that they can maximize their contributions to Fenix and grow with the company
  • Building systems and processes
    • Improve the way we collect ongoing quantitative and qualitative data for each customer interaction to gain richer insight into their experience and repayment behavior
    • Coordinate with Customer Experience team to define protocols for how different teams interact with customers so that we encourage good repayment behavior in an inclusive and customer-friendly way
  • Implementing strategic projects
    • Design and implement A/B tests to identify the most powerful ways we can improve customer repayment behavior
    • Design and implement customer insight research projects, such as mapping the financial lives of households, to deepen our understanding of what drives repayment behaviors
    • Use the data insight from the above to scale any that are effective in improving customer repayment patterns


Required Skills & Experience

  • Leadership and project management experience. We are looking for entrepreneurial candidates who have started or contributed significantly to a particular project, team, or new company and we especially value candidates who have seen projects through from start to finish, from design to scale up phase
  • High level of comfort working with data
  • Commitment to spending time in the field to support and mentor field teams
  • Education and work experience in project management, financial services, data analysis, field team management
  • Solid understanding of credit and consumer lending
  • Commitment to be based in East Africa for at least 2 years
  • Outstanding written and verbal communication skills (English)
  • Bachelors Degree and 3 years minimum work experience
  • Passion for Fenix and our customers!

Highly Desired Skills and Experience

  • Experience working with data and field staff in a microfinance institution or field research capacity in an emerging market
  • Prior experience living and working in East Africa
  • Experience working with SQL, Tableau, R, etc.


To Apply

Please submit your resume and cover letter through the job posting at

Fenix offers a competitive salary, equity and a fun work environment. We recognize the value of diversity in our workforce, and encourage all qualified candidates to apply. We thank all candidates who choose to apply, however, only those selected for a further interview will be contacted. 

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