Lighting Product Associate

Location: Kampala, Uganda

Department: Product

Type: Full Time

Min. Experience: Mid Level

Company: Fenix International Inc.

Location: Uganda

Application Deadline: Rolling

Position: Full-time

Compensation: Competitive salary, equity & benefits

About Fenix

Fenix International is a next-generation energy company.  Our mission is to transform our customers’ quality of life through disruptive innovation in energy and financial services. Our flagship product, ReadyPay Solar, is an expandable, lease-to-own solar home system financed through affordable instalments starting under $0.19 per day. We use real-time transaction data to create a unique credit score to finance power upgrades and other life-changing loans and open up a wider world of energy and financing for our customers.

To date, Fenix has sold over 170,000 ReadyPay Power systems in Uganda and Zambia, bringing clean, reliable power for lights, phones, radios, TV and much more to over one million people.  In 2017, Fenix announced that it was joining forces with ENGIE, one of the world's largest energy companies and a leader in the move to renewable, decentralised and digital energy.  ENGIE will make significant commercial investments in Fenix to accelerate the path to our mission. Fenix will operate as a distinct and autonomous company within the ENGIE group in order to retain our unrelenting focus on innovation, smart iterative design, strong team culture and exceptional customer experience. Together, Fenix and ENGIE plan to bring life-changing energy and financial services to tens of millions of off-grid customers and to make universal access to modern energy a reality across Africa.

Job Description

As the Lighting Product Associate at Fenix, you will be tasked with the exciting job of putting together a portfolio of innovative and affordable lighting products. As a leader in the PAYGO sphere, our lighting products are the first step into the homes of our customers and are a key part of the ReadyPay customer experience. As the Lighting Products Associate, you will have the opportunity to work directly with customers in all markets to determine the best strategy for individual lighting products as well as how they all fit together as a suite of lighting products that will shape the look of our customers’ homes.

You will own the end-to-end process of gathering market requirements and customer insights, implementing, monitoring, and scaling new lighting products which are key features for our solar home system product line and a critical piece of the customer experience. This is an exciting role which requires creativity and  strategic visioning as well as operational execution, working cross-functionally with our customer service, operations, sales, marketing, and technical teams on the ground. Above all, you have to fully embody one of our core values; “Think Big and Make It Happen”.

To excel at this role, you will have a close understanding of the needs and aspirations of rural households in our target markets; have the imagination and drive to design and deliver life-changing products to our customers; and have the strategic vision to understand where our lighting products can take Fenix and our customers as we scale to millions.

Key Responsibilities

  • Manage product roadmap and rollout for ReadyPay lighting products and accessories from concept to launch.
  • Coordinate with cross-functional teams to successfully deliver product testing and scaling
  • Monitor product and portfolio health, and customer behaviour data, while ensuring products work towards, and maintain commercial viability.
  • Run A/B tests to determine the impact, customer fulfillment and sustainability of our lighting product line.
  • Use needfinding methods and customer stratification to identify a range of products that can represent both the stated goals of inclusivity and aspirational for our customers.
  • Develop kit content recommendations in line with data from customers and business unit.
  • Contribute to product team’s evaluation and prioritization of new products to test

Required Skills & Experience

  • A commitment to improving the quality of life of our customers
  • 2+ years of experience in a fast-paced, high-responsibility environment (e.g. a startup, consumer electronics, interior design, innovative telco, fintech or microfinance organisation)
  • Background in consumer electronics and/or design, with strong preference given to education or work experience in sub-Saharan Africa
  • Ability to maintain big-picture vision while simultaneously focusing on the minute details – Think big and make it happen!
  • Ability to use data to make smart decisions (when possible) and the ability to make gut calls when necessary
  • Leadership and project management experience: we are looking for entrepreneurial candidates who have started or contributed significantly to a particular project, team, or new company and we especially value candidates who have seen projects through from start to finish, from design to scale up phase
  • Strong interpersonal skills to interface with all members of both the Fenix team and external partners
  • Commitment to live and work with Fenix in East Africa for at least 2 years
  • Outstanding written and verbal communications skills in English, French a plus
  • High competency in MS Office products
  • Ability to work independently
  • Thrives on teamwork
  • Bachelor’s degree
  • Education and/or work experience in a developing economy

Highly Desired Skills

  • Stat programming, Tableau, and MySQL database familiarity
  • Experience working with Mobile money and digital financial service products
  • Strong understanding and a commitment to pushing the boundaries of financial inclusion

Compensation details

  • Competitive salary and benefits package, including health insurance & evacuation cover
  • Awesome off-sites rafting, climbing, kayaking
  • The opportunity to travel throughout Africa
  • A fun and friendly work environment with delicious lunch and dinner cooked every day by our in-house chefs, Carol & Lilian

To Apply

Please submit your resume and cover letter.

Fenix offers a competitive salary, equity, and a fun work environment. We recognize the value of diversity in our workforce, and encourage all qualified candidates to apply. We thank all candidates who choose to apply, however, only those selected for a further interview will be contacted.

 

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