Customer Credit Project Manager

Location: Kampala, Uganda

Department: Business

Type: Full Time

Min. Experience: Experienced


This is a great opportunity for a talented and motivated individual to join a high performing team pioneering the extension of financial services to the base of the pyramid. You will own the development and implementation of innovative credit strategies and processes to improve Fenix’s loan portfolio whilst keeping an eye on scaling sales. Through working collaboratively with our sales, product development, data and customer experience teams you will design, develop, and deploy customer-facing and internal technologies and processes to improve our customer’s repayment outcomes.

This is an opportunity to take on a strategic, global role in a rapidly growing and impactful business. Through improving access to inclusive financing we can help bring new products and increased opportunities to millions of customers living throughout Africa in the next 3-5 years. Your insights and decisions will directly impact these customers and their quality of life.



  • Support Fenix’s mission to empower our customers with inclusive and affordable life changing products by shaping our customer credit strategy
  • Work collaboratively with Fenix’s Sales, Product Development, Software, Data and Customer Experience teams, to create innovative products, processes and technologies that lead to needle moving improvements in customer repayment
    • Critically assess Fenix’s systems, technologies, tools and processes, and identify areas of opportunity and improvement
    • Collaborate with customers and customer-facing teams to ensure initiatives are developed with their needs in mind
    • Manage several projects from design stage to scale up, training relevant teams when required
  • Refine our underwriting and loan management processes to maximize customer lifetime value while appropriately balancing risk and maintaining Fenix's inclusive approach
  • Understand customer’s repayment behaviour through quantitative and qualitative analysis and research
  • Liaise with external partners, where appropriate, to explore collaborations within the credit space which can complement Fenix’s skills and mission


Skills & Experience


  • Exceptional quantitative analysis skills and an understanding of effective technical communication and data visualization methods.
  • Outstanding written and verbal communications skills (English)
  • Leadership and project management experience: we are looking for entrepreneurial candidates who have started or contributed significantly to a particular project or team.
  • Ability and drive to work independently
  • Thrives on teamwork
  • Bachelors degree
  • Commitment to live and work with Fenix in East Africa for at least 2 years
  • 5 years minimum work experience


  • Masters degree
  • Experience with MySQL and/or data visualization tools (e.g. Tableau, D3, ggplot)
  • Experience in analyzing financial repayment, ideally microfinance
  • Education and/or work experience in East Africa

To Apply

Please submit your resume and cover letter through the job posting at

Fenix offers a competitive salary and a fun, fast-paced and high-growth work environment. We recognize the value of diversity in our workforce, and encourage all qualified candidates to apply. We thank all candidates who choose to apply, however, only those selected for a further interview will be contacted.

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